Case Study: Revolutionizing Appliance Repair Services in Riyadh

Executive Summary

ACWashingMachineFix, a trusted provider of air conditioner and washing machine repair services in Riyadh, partnered with Khaled Digital Solutions to enhance their digital presence, streamline service operations, and improve customer satisfaction. Through a comprehensive digital transformation, we positioned them as the go-to solution for fast, reliable appliance repairs in Saudi Arabia’s competitive home services market.

Company Background

ACWashingMachineFix specializes in:

• Air Conditioner Services: Installation, maintenance, and repair for all AC types (split, window, central)

• Washing Machine Repairs: Fixing all brands and models, including front-load and top-load machines

• Preventive Maintenance: Extending appliance lifespan with regular servicing

With a team of certified technicians, they serve both residential and commercial clients across Riyadh, offering same-day repairs and transparent pricing.

Challenges

1. Low Online Visibility – Struggled to compete with larger repair companies

2. Manual Booking Process – Customers had to call for appointments, leading to missed opportunities

3. Unorganized Scheduling – No system to track technician availability or job status

4. Lack of Customer Trust – No platform for reviews or service transparency

Solutions by Khaled Digital Solutions

1. Branding & Professional Identity

• Developed a clean, modern logo reflecting reliability and speed

• Created service-specific visuals (AC vs. washing machine repair) for targeted marketing

• Designed branded uniforms and vehicle wraps for technician teams

2. User-Friendly Service Platform

• Built a mobile-responsive website with instant booking functionality

• Integrated real-time technician tracking for customer convenience

• Added a price estimator tool for common repair services

3. Digital Marketing Strategy

• Launched Google Ads targeting “AC repair Riyadh” and “washing machine fix near me”

• Implemented local SEO to dominate neighborhood-specific searches

• Created video tutorials on basic appliance troubleshooting

4. Smart Operations System

• Developed a technician dispatch app with route optimization

• Introduced automated SMS updates (ETA, service completion)

• Added a customer feedback portal with review incentives

Results & Impact

• 250% increase in service requests within 4 months

• 90% same-day service completion rate achieved

• 4.8/5 average rating from 500+ verified customer reviews

• 30% repeat customers through maintenance reminder system

Conclusion

Khaled Digital Solutions transformed ACWashingMachineFix from a traditional repair service into a tech-enabled industry leader. Their enhanced digital ecosystem delivers faster response times, greater transparency, and superior customer experiences – setting new standards for appliance repair in Riyadh.

Cool Homes, Happy Laundry – Anytime!
Contact Khaled Digital Solutions to power your service business.